Job description

Job Title: HR Operations Manager

Department: Human Resources

Type: Full-time, Fixed term contract to July 2026

Location: Dublin

Function: Human Resources

Reporting to: Interim HR Director

Role Purpose

Reporting to the Interim HR Director, you will work in partnership with the HR team and key business stakeholders to develop, drive and execute the people strategy, to strategically lead and facilitate the company’s efforts in acquiring, developing and retaining a high-performing and skilled workforce. You will manage, develop and motivate a team of HR Generalists, and act as a support to the HR business partnering team to help provide an efficient and professional service across the company on all HR processes and employee life cycle related matters.

You will work in collaboration with the HR management team, ensuring there is fit for purpose policies, procedures and service delivery systems in place at all times. This is a crucial role in shaping the organisations talent landscape by attracting, developing and retaining skilled professionals, ultimately contributing towards the delivery of our people and company strategy.

This role may require occasional travel across the Island of Ireland to some of our other locations if and when required.

Role Responsibilities

(This is not an exhaustive list)

Work closely with the Interim HR Director and key business stakeholders to develop, drive and execute the people strategy.
Partner with the HR management team and leadership to identify and develop high-potential employees for key roles. Implement succession planning strategies to ensure a smooth transition of leadership and critical positions.
Manage costs effectively, always being cost conscious and delivering on budget.
Manage and develop the HR Generalist team, providing coaching, guidance, and mentoring as needed. Develop and monitor appropriate KPI's for your team.
Develop and ensure strong working relationships with key stakeholders and ensure service continuity is maintained.
Ensure data entered into our HR system is accurate and complete to support compliance, comprehensive HR insights and data-driven decision making.
Support key strategic change projects and programs involving multiple stakeholders with significant strategic and budgetary impact.
A continuous improvement approach to reviewing, standardising and simplifying processes and procedures will be a core element of the role.
In collaboration with the HR management team, develop and implement effective recruitment strategies to attract and recruit top-tier talent, identify staffing needs and ensure a smooth recruitment process.
Create and refine a structured role profile library to ensure alignment with the company competency framework.
Oversee the performance appraisal process, providing guidance to HR colleagues, managers and employees when required to guide and educate teams through the process and drive initiatives to enhance overall employee performance and productivity.
Act as a trusted advisor and partner for management; providing expert advice, coaching and support on all people related issues and initiatives
Serve as a primary HR contact to provide advice and give guidance to employees where necessary
Lead, from a HR perspective, and participate in a range of business projects that have a people related agenda
Partner with business functions and leaders to implement specific programs and initiatives directly aligned to business strategy, which may include performance management, recognition, organisational design, workforce planning, succession planning, talent development and employee relations
Proactively support the implementation and delivery of best practice HR initiatives, policy and processes
Promote and encourage a high level of employee engagement and champion a positive culture and working environment
Proactively manage employee relations/industrial relations issues and ensure all HR related matters are dealt with consistently and in line with employment law and company policy
Work collaboratively with external stakeholders, providers and bodies establishing requirement for external solutions to ensure our plans are future focused and cost effective. Identify, negotiate, build and manage relationships with relevant 3rd party providers.
Work with the relevant functions to identify and ensure completion of compliance training, company policies and procedures training & mandatory training
Continuously enhance personal and professional skills to bring innovation and best practices to the organisation
Utilise HR metrics to assess the effectiveness of HR initiatives in collaboration with our HR Performance Systems & Insights Manager and use data to drive continuous improvement in talent and development programs
Keep up to date with changes in legislation to ensure full compliance within all areas of employment law
Maintain personal development and upskill where necessary to consistently deliver best practise
Provide support and assistance when necessary to the Interim HR Director

Experience & Qualifications (Minimum Experience & Essential Knowledge)

Bachelor’s Degree in HR with a CIPD qualification
Minimum of 5 years’ relevant experience as a HR Business Partner or equivalent and in a fast-paced industry
Minimum of 2 years in a HR Manager role or equivalent
Proven track record of building and executing HR strategies and roadmaps
Experience with performing talent mapping and succession planning
A strong program/project manager
Strong employee relations and union experience

Skills & Attributes

A natural leader and collaborator with strong organisational skills with the ability to work well under pressure and with a sound sense of urgency
Excellent presentation skills with the ability to deliver a clear message
Experience providing comprehensive HR support to relevant business units and key stakeholders within an
Experience of managing, developing, and motivating a HR professional service operations team
Experience of playing a lead role in organisation wide projects and
Experience of using and ideally developing and implementing current and future HR
Strong understanding of HR policies, standards, and procedures
Ability to work on own initiative while remaining an effective collaborator & team player
Decisive excellent planner and communicator who can quickly adapt when required and has the ability to influence stakeholders
Proven ability to partner with the business to ascertain and fulfil HR and talent needs
Experience designing and delivering HR, learning, talent or development programmes
An effective communicator with previous experience of drafting communications and presenting to stakeholder groups in an engaging manner
Excellent administration, and organisation skills
Strong Microsoft Office skills – Excel, Word, and
Good knowledge of employment legislation and a full understanding of HR/L&D functions and best
Ability to deliver on multiple projects against tight deadlines and coordinate activities of projects
Skilled at using effective listening, probing and investigatory
Demonstrated ability to work in a fast-paced, organisation and to build strong trust-based relationships with client groups and colleagues
Solutions driven and client-service oriented with a strong focus on delivering exceptional customer service
Proven ability to consistently and positively contribute in a fast-paced environment
Flexible/willingness to
Creative flair